Welcome To Incoho Inc. - Value Proposition

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Why Incoho?

Incoho offers a wealth of experience in all aspects of call center operations, database management, and working capital. Incoho delivers exceptional value to its customers through:

High-yield collection services
State-of-the art integration, analysis and management of customer databases
Customized, full-service solutions
Best-in-class methodologies
Best practices in call center operations
Superior customer service

Incoho brings a wealth of experience in all aspects of working capital management, database management, and customer service. There are several reasons why Incoho can provide its customers significant value, and these include:

Seasoned Management and Experience

Incoho has over 10 years of experience in managing, integrating, and analyzing customer databases, and providing an efficient collection methodology to ensure the highest yield. We provide full-service solutions tailored to meet our customer's needs.

High Yield

To maximize yield, Incoho has developed the best-in-class collection methodology that has been proven successful for the following reasons:

Quality Staff
We apply rigorous recruitment and hiring procedures to ensure only top quality call center collection staff, leveraging a highly selective 250:1 applicant to hire ratio. Qualified applicants undergo a structured evaluation of information collected from panel interviews, actual online job simulations, and a comprehensive background reference checks. The interview process provides information on the applicants behavioral patterns that can be used to accurately plan for their future work performance.
Extensive Training Program
All call center agents and team leaders receive an initial four weeks of best-in-class training patterned after a program developed jointly by AT&T and Purdue University, College of Call Center Excellence. All Incoho staff receive a minimum of four hours per month of ongoing and specific client training that focuses on improving skills to exceed our customer expectations consistently.
Custom Collection Practice
Incoho spends a significant amount of time developing a custom set of collection practices and policies, such as agent scripts, decision tree, exceptions, etc., for the client's specifications. We constantly seek to custom-fit our processes to match exactly what would work best for our client's unique needs. This involves personal interviews with key manages and completing a thorough analysis of the collection database.
Courteous, Professional Staff
Incoho prides itself on the courtesy and competence of its professional staff whether they are on an AR management engagement or a telemarketing campaign. Treating debtor with respect increases the likelihood of paying. Our staff are well-oriented on various state and federal collection regulations, including the Fair Debt Collection Practices Act (FDCPA), as well as the Health Insurance Portability and Accountability Act (HIPAA). Our telemarketing agents are highly professional as well and are very conscious and compliant with Do Not Call (DNC) Lists.
Solutions Oriented Collection Methodology
Incoho solutions allow for accurate tracking and timely monitoring of various payment options, and can be accessed by an authorized or designated personnel remotely from our secured network.
Ease of payment
Incoho collection agents can accept all payment options, such as personal checks or credit cards, to maximize collection yield.
Performance Metrics
Incoho's real time, web-based reporting capability allows our clients to access information on the progress of our Agents performance, or ongoing results of a particular campaign. Internally, our collections staff are also continuously measured on their individual or group performance to identify strengths and weaknesses.
Low Attrition Rates
Incoho exerts effor to attract and retain a highly talented roster of collection officers and telemarketing agents. Group activities such as sports and group dinners are very frequent occurrences as a means of fostering camaraderie and relieving stress on the part of the agents. Regular company bowling and basketball games are hosted as well as out-of-town trips.